step 2

 Sorry for the late posting of the next part.
Step 2: What is the Problem?
Before trying to solve a problem, you first need to define it. Here are some tips on how
to properly define what your problem is:
Focus on the problem itself. Ask yourself the following questions:
     What is the situation? (e.g., my boss gives me too much work).
     What would I like the situation to be? (e.g., I would like my boss to give me
     less work).
    What is the obstacle that is keeping me from my desired situation? (e.g.,
    I’m unsure how to talk to my boss about my work obligations).
You can then put your problem into a sentence. For example, the problem is that
my boss gives me too much work; I would like to have less work, but I’m not sure
how to ask him to reduce my workload.
Just the facts! Be careful to avoid putting opinions or assumptions into your
definition. For example, thinking that your work problem is that “my boss is a jerk”
is an opinion. Besides, it makes the problem almost impossible to solve.
Be specific and concrete. If you are too vague when defining your problem, it will
be difficult to know how to even begin solving it. For example, thinking that, “my
problem is my work” is not specific or concrete; what is it about your work that is a
problem? How will you even start fixing this kind of problem?


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